Skip to main content

Privacy Policy

Effective as of September 16, 2021

Bestpass, Inc.® (“us”, “we”, or “our”) is a payment platform and toll management solution for commercial fleets across North America. Additionally, through our Payviam® service, we provide comprehensive toll management services to the consumers whose vehicles contain the Integrated Toll Module™ (ITM), as well as RV owners using RV Tollpass™ (collectively our “Services”).

In support of our Services, we operate the following websites:

This Privacy Policy informs all users of the Services regarding the collection, use and disclosure of certain information you may provide, or we may collect when you use our websites or our Services.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy. We encourage you to review the Privacy Policy whenever you access our websites or use our Services to stay informed about our information collection and privacy practices.

Information Collected and Use

By accessing our websites or using the Services, you agree to the collection and use of information below in accordance with this policy.

Personal Identifiable Information: While using the Services or our websites, we may ask you to provide us with certain personally identifiable information (“PII”) that is necessary for creating your account or managing the Service and can be used to contact or identify you. PII includes, but may not be limited to:

  • Name (personal and business)
  • Contact Information (e.g. - Email addresses, phone numbers, and addresses)
  • Vehicle Information: vehicle make & model, license plate number, travel patterns — including tolling locations and routes — and other information we may collect from your use of the Services and/or websites or you choose to provide which may be used to identify you or your vehicle.

Non-Personal Identifiable Information: When you visit our websites or use our Services, we automatically collect and store the following information which we do not consider to be PII:

  • Username. Your Username or Internet Protocol Address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer.
  • HTTP header, user agent. The type of browser you are using, its version, and the operating system on which that browser is running.
  • HTTP header, referrer. The web page from which you accessed this web page.
  • System date. The date and time of your request.
  • Full request. Your exact request.
  • Status. The status code the server returned to you.
  • Content Length. The content length, in bytes, of any document sent to you.
  • Method. The request method used.
  • Universal Resource Identifier (URI). The location of a resource on the server.
  • Query string of the URI. Anything after the question mark in a URI.
  • Protocol. The transport protocol and the version used.
  • Payment and use information, such as: the date, type, amount, and category of any payment; financial, credit or debit card payment information, and other relevant data for processing payment, such as your name, billing address, checking account number/ card number, and expiration date.

We collect PII and non-PII when you use our websites, use the Services, and/or contact us by any method including by mail, telephone, live chat, or email. We use the information that is collected to perform or improve our Services and websites, to help understand how users interact with both, and to better communicate with you about the Services. We also collect this information for statistical analysis, to determine what information is of interest to our users, as well as to improve the websites and Services. We do not sell or otherwise disclose the information collected from this website for commercial marketing purposes.

Review and Requests to Change Information

We take reasonable steps to ensure that all Information we collect is maintained as submitted by you to us and your information is used for its intended purposes.

To update, correct and/or request to remove your PII, please contact us:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
  • In Person: Bestpass, Inc., 500 New Karner Road, Albany NY 12205
  • Phone: Bestpass Customer Service: (888) 410-9696; or
    Payviam Customer Service: (888) 725-1012

We will make reasonable efforts to incorporate the changes you request as soon as practicable. We will retain your Personal Information only for as long as it is necessary for the purposes identified in this Privacy Policy or as authorized or required by law. You will not be charged or otherwise penalized for requesting that your data be changed or deleted, however we may not be able to continue to provide Services to you if we do not have the requisite information for the Service to continue.

Log Data

We may also collect information that your browser sends whenever you use our Services or websites (“Log Data”). This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser type, browser version, the pages of our Services and websites that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor, and analyze this type of information to improve our Services’ and websites’ functionality.

Cookies

“Cookies” are files with a small amount of data, which may include an anonymous, unique identifier. The use of cookies is a standard practice among many websites. Cookies are sent to your browser from a web site and transferred to your device. These cookies do not contain personal information and do not compromise your privacy or security. We use cookies to collect information to improve our Services and websites for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Services or websites, therefore we recommend that you leave them turned on.

Behavioral Remarketing

We may use remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third-party vendors, may use cookies to inform, optimize and send ads based on your past visits to our Service.

Do Not Track Disclosure

Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to enhance or facilitate our Services, to provide the Service on our behalf, to perform Service-related activities and/or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications

We may use your PII to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Compliance With Laws

We will disclose your PII and non-PII where required to do so by law or if we believe that such disclosure is necessary to comply with lawful requests of law enforcement or to protect the security or integrity of our Services.

Business Transaction

If Bestpass is involved in a merger, acquisition, or asset sale, your PII will be transferred as a business asset.

Security

The security of your PII is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the PII we have collected from you.

International Transfer

Your information, including PII, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer your information, including PII, to United States and process it here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. This privacy policy does not apply to any third-party sites. Therefore, it is important that you review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Only persons age 18 or older have permission to access our Services. Our Services do not address anyone under the age of 13 (“Children”).

We do not knowingly collect PII from children under 13. If you are a parent or guardian and you learn that your Children have provided us with PII, please contact us. If we become aware that we have collected PII from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes To This Privacy Policy

This Privacy Policy is effective as of 9/16/2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.