Your Questions Answered
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How much does ITM toll service cost?
ITM national toll service, powered by Payviam, is $20.00 per year. Single zone coverage (only available on Audi), also powered by Payviam, is $10.00 per year. The service charge, along with incurred tolls, will be withdrawn from your surety one year from the date you started your subscription. Two weeks before your renewal you will receive an email reminder.
How often am I billed?
When your account reaches the 50 percent threshold, or as an example $12.50 based on a $25.00 deposit, you will receive an email notification that we will charge the credit card on file the amount necessary to bring your account back up to 100 percent, or $25.00 If you establish a pattern of higher toll usage, then you may see an increase in the deposit amount required to fund your account. You can also increase your deposit amount to avoid frequent payments by contacting customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-888-725-1012. We will also debit the $20.00 national coverage service fee or $10.00 single zone coverage fee on an annual basis.
Are there additional fees assessed when I use toll roads?
Any incurred toll agency fees are passed along to you. There is a usage fee for all toll incurred on California toll roads, including, but not limited to, roadways operated by The Toll Roads, Bay Area Toll Authority, South Bay Expressway, CA FasTrak Toll Roads and LA Metro. This fee is a small percent of all tolls run in those regions and will display clearly as a line item on your monthly statement, with the percentage charged. In WA the rate charged is the electronic rate plus $0.25 per toll.
What types of payments are accepted?
Generally, Payviam accepts Mastercard and Visa. If you enrolled through your vehicles mobile app you may have the option to pay with American Express.
Do toll coverage subscribers receive discounts on their tolls?
We are continuously working with tolling authorities to pass along discounts to our customers and will update you as discounts are acquired.
Do I need other transponders when traveling?
Coverage includes every major U.S. toll road. See our coverage map to identify toll roads that are not covered within the Payviam coast-to-coast network.
Which airports support an ITM device to pay for parking?
If your toll authority offers the ability to pay for parking, your ITM will also be accepted as payment. You can use your ITM device to pay for parking at the following venues:
Newark Liberty International Airport Newark, NJ,
LaGuardia International Airport, New York, NY
JFK International Airport, New York, NY,
Albany International Airport, Albany, NY,
Atlantic City International Airport, Atlantic City, NJ,
New York Avenue Parking Garage, Atlantic City, NJ,
Great New York State Fair, Syracuse, NY,
Palm Beach International Airport, Palm Beach, FL,
Miami International Airport, Miami, FL,
Tampa International Airport, Tampa, FL,
Fort Lauderdale-Hollywood International Airport, Broward County, FL,
Orlando International Airport, Orlando, FL,
Hard Rock Stadium, Miami, FL.
*Parking at DFW (Dallas Fort Worth) is not currently available.
What rates am I charged?
When you sign up for Payviam, we register your vehicle with the tolling authorities, which gives you the ease and convenience to travel across the country with one toll bill.
Keep in mind if you are traveling frequently in Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, and West Virginia you would receive the out-of-state transponder price and would not receive local discounts. In California, we do not have EV or CAV rates. Please use the FAQ bot for more information about HOV and other topics.
Washington State and Colorado:
Toll by plate is in effect for these States. In CO you will receive the electronic/transponder rate. In WA the rate charged is the electronic rate plus $0.25 per toll. Be sure to update your plate by visiting my.payviam.com. Unfortunately, HOV settings on the ITM device will not work in WA and CO. We are always working to expand coverage and will update you with any changes.
Where can I use HOV lanes?
At this time HOV is supported as detailed below. Be sure to follow the HOV guidance of your toll authority regarding vehicle occupancy and time of day. Set your ITM occupancy accordingly.
Florida
Virginia
Minnesota
North Carolina
California
Texas (no HOV coverage for TEXpress Lanes)
Does Payviam offer transponders that are not integrated into the vehicle?
Unfortunately, we cannot support externally mounted transponders at this time.
How long does it take for my tolls to appear in the Payviam Portal?
Typically, tolling authorities send us tolls in 1-2 days and are immediately available in the self-service portal.
Will I receive a monthly statement?
We will send a comprehensive toll statement via email every month.
